Home » Timbercity Somerset West chooses IQ Business for its successful reputation in the SME market

Timbercity Somerset West chooses IQ Business for its successful reputation in the SME market

by 100IQ Win The Knowledge

Fact sheet

Solution: IQ Business

Industry: Hardware retail

Provider: IQ Retail

User: Timbercity Somerset West

A leader in the SME market, Timbercity Somerset West required a business solution that was user friendly and offered the best value for their money. It opted for the IQ Business Solution as it fulfilled the company’s requirements.

Timbercity is a leading retailer specialising in timber, board and hardware for cabinetry and carpentry applications, and has maintained its status for more than 43 years. It also provides related services like board cutting, edging and the pre-drilling of hinge holes, focused on saving customers time and money.

With co-owner Dirk Viviers having prior experience on IQ Retail solutions, it was not a difficult choice to implement IQ Business at their Timbercity store.

“Timbercity is a franchise owned independently. My partner at Timbercity Somerset West owns two other Timbercity branches co-owned by a different partner, also using the IQ Retail solutions. He has recommended IQ to a couple of other Timbercity stores, and I believe over 10 stores are now on IQ Retail,” said Viviers.

He added: “IQ Retail is well known in the SME market. We implemented IQ Retail in March 2015. Timbercity Somerset West has 10 logon users, and process between 2 000 and 3 000 transactions on a monthly basis. IQ Business is user friendly, easy for staff to work on and be trained on. There’s a lot of solutions out there, but IQ has proven to be a very affordable, simplified, user friendly and easy to operate. As we further establish and continue to grow our business, we need a solution that offers the best value for our money and that will aid us in growing our business; this is why we chose IQ Retail to partner with our business.”

Viviers shared: “IQ Business is a live system where we do our daily business and transacting. It has our inventory on the system; I can view the stock and make changes; I can also do my sales and quotations on the same system. It offers me an all-in-one solution to do my day-to-day business on, and I am able to run my business effectively with IQ Business.”

He added: “If you can’t measure something then you can’t manage it, and with IQ Retail solutions, you can measure everything properly. There’s a lot of different reports that you can pull and a lot of information that you can retrieve from the system in order for you to run your business successfully.”

Lastly, Viviers added: “Another benefit of using IQ Retail is that their support team and business partner support is really good. I am very happy with the support provided by both the BP and the team at the IQ office. I have never waited long for assistance with a problem on the system, and there’s always a way to bypass the problem and work around it, so business can still go on.”

Some modules included in the IQ Business solution:

* Accounts receivable
* Accounts payable
* Inventory (stock)
* Point of sale
* Job cards
* Quotes
* Purchase orders
* Sales orders
* Bill of quantities
* Report writer


* Drill down capability on any transaction;
* Reconcile stock quantity movement;
* Integrated processing of invoices, credit notes, goods receiving, returned goods, purchase orders, sales orders, job cards;
* Maintain multiple stock locations within a single company;
* Comprehensive stock reporting and customisation of standard reports;
* Multiple stock ordering formulas per stock item; and
* Integration of debtors, stock and general ledger.

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